2020-07-20

SIFF: How to Buy Tickets? How to Enter the Cinema? Which Panorama Cinemas Will Be Available?

The schedule for the 23rd Shanghai International Film Festival (SIFF) will be launched tonight on the official website of the SIFF and the designated ticketing platform Taopiaopiao (dianying.taobao.com). When selecting your favorite films, you are sure to be concerned about which cinemas are designated for panorama, and how to buy tickets and enter the cinemas. Please read through the following ticketing instructions and related epidemic prevention requirements for the 23rd Shanghai International Film Festival.

Q: Through what channels can I buy tickets for the SIFF this year?

A: The SIFF this year will start to sell tickets at 8:00 am on July 20 on the designated official ticketing platform Taotiotiao. You can pay special attention to the activities on the homepage to learn about ticketing information before tickets are sold. Additionally, you can also buy tickets via the “Movies” miniprogram in the Alipay APP. According to the Guidelines for Reopened Film Screening Sites on Epidemic Prevention and Control issued by China Film Distribution and Exhibition Association and the Notice on Orderly Promoting the Reopening of Cinemas under the Condition of Normalized Epidemic Prevention and Control issued by Shanghai Municipal Film Bureau, the SIFF this year will only adopt online real name ticket purchase, and tickets won’t be sold offline.

Friendly reminder: Do not go to the ticket office to buy tickets!

Q: What information do I need to provide when buying tickets?

A: You need to download the Taopiaopiao APP, register an account, associate your mobile phone number and provide relevant identity information.

Q: How many movie tickets can be bought with one account?

A: A maximum of four tickets can be bought for each film.

Q: I don’t have an account for the APP. Can I ask someone else to buy a ticket for me?

A: We recommend that you download the Taotiotiao APP and register an account, so that you can buy your favorite ticket as soon as it is available. You can also ask your family members or friends to buy tickets for you.

Q: Where can I pick up my ticket after I buy it?

A: From 12:00 am on July 24, you can go to the cinema where you will watch the film, find the ticket vending machine with the words “23rd Shanghai International Film Festival” on the top, open the Taopiaopiao APP, enter “Me” – “Movie Tickets” to show the QR code for picking up the ticket, scan the code by the ticket vending machine or manually enter the code, and then you can get your ticket. You should arrive at the cinema to pick up your ticket before the film begins.

Friendly reminder: Tickets cannot be picked up cross cinemas this year.

Q: Can I get a refund for my ticket if I have other temporary arrangements?

A: All the tickets for the SIFF this year are non-refundable once sold.

Q: In addition to the ticket, do I need to provide my ID card and Suishenma code when I enter the cinema?

A: Please accept the cinema’s epidemic prevention inspection according to its regulations on epidemic prevention. Real name admission will be implemented for the SIFF this year. The staff will confirm the identity information of the audience. Please show your Suishenma code and accept the temperature test.

Special reminder: To avoid delay, please arrive at the cinema 30 minutes ahead of time.

Q: Do I have to wear a mask throughout the film?

A: According to the Guidelines for Reopened Film Screening Sites on Epidemic Prevention and Control, the audience entering a cinema must wear a mask throughout the entire process. Those who do not wear a mask or whose body temperature is higher than 37.3 degrees are not allowed to enter the cinema.

Q: Can I have popcorn and drinks?

A: According to the Guidelines for Reopened Film Screening Sites on Epidemic Prevention and Control, film screening sites do not sell snacks and drinks in principle, and eating and drinking are prohibited in cinemas.

To bring a good film watching experience to the fans, the selection of panorama cinemas for the SIFF this year met various requirements on regional distribution, absolute number of seats, star rating, and safety service guarantee, gave priority to epidemic prevention and safety, and assessed multiple aspects such as service quality and screening safety. After screenings and negotiations, a total of 29 designated cinemas were finally determined, as shown below: